🔄 Beautifeye Returns & Refunds Policy
At Beautifeye, we want you to be completely satisfied with your purchase. If you need to return an item, please follow the guidelines below to ensure a smooth and hassle-free process.
✅ Eligibility for Returns & Refunds
✔ Items must be returned within 30 days of receiving your order.
✔ Products must be unused, unopened, and in their original packaging.
✔ Hygiene Policy: Due to health and safety regulations, we cannot accept returns on opened or worn contact lenses unless faulty.
✔ If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
🚚 How to Return an Item
1️⃣ Contact Us
- Email our support team at [email protected] or use our return request form with your order number and reason for return.
2️⃣ Receive Return Instructions
- Our team will review your request and provide the return address and instructions.
3️⃣ Send Your Items Back
- Securely package your return and include your order details inside.
- We recommend using a tracked service to ensure safe delivery.
4️⃣ Refund or Exchange Processing
- Once we receive and inspect your return, we will issue a refund, exchange, or store credit.
- Refunds will be processed to your original payment method within X business days.
💰 Who Covers Return Shipping Costs?
✔ If the item is faulty, incorrect, or damaged – We will cover return shipping costs.
❌ For unwanted items or change-of-mind returns – Customers are responsible for return postage.
💡 Tip: Always use a tracked or insured service, as we cannot be responsible for lost returns.
🔄 Exchanges
✔ If you wish to exchange an item, please follow the return steps above and mention the desired replacement product in your return request.
❓ Frequently Asked Questions
✅ How long does it take to receive my refund?
Refunds are processed within 15 business days after we receive your return. Processing times may vary depending on your bank.
✅ Can I return opened or worn contact lenses?
Due to hygiene and safety regulations, we cannot accept returns on opened or worn lenses unless they are faulty.
✅ What if I received the wrong item?
Please contact us within 48 hours, and we will arrange for a replacement or refund.
✅ Do I need to pay for return shipping?
Return shipping is free for faulty or incorrect items, but for change-of-mind returns, the customer is responsible for postage.
📞 Need Help?
If you have any questions about returns or refunds, feel free to contact our support team. We’re happy to assist!