Cancellations

Cancellation & Returns Policy

If you wish to cancel your order, you must return to us any goods that have already been supplied to you in its original packaging and unopened. If you believe the goods to be faulty, incorrect or damaged upon delivery, we will cover the cost of return (provided that the means of return is agreed by us) and we will replace or exchange any such goods or we will refund you what you have been paid, including carriage costs. Please keep a "proof of postage" when returning goods. Our policy does not affect your statutory rights. Please allow 3 working weeks for your request to be fulfilled.. For the replacement Beautifeye will charge the standard postage and packing fee. Please accompany any returns with a brief covering letter and a copy of the invoice/packing list if possible.

Refunds

Refunds will be made by re-crediting the payment card account from which the money was originally debited, or if you paid by cheque, by crediting the local branch of your Bank with the equivalent amount. All refunds will be made within 28 days of the cancellation of your order, for whatever reason (subject to your compliance with the terms and conditions relating to the return of goods).

Privacy Policy

Beautifeye are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent.The type of information we will collect about you includes:

your full name
full billing/delivery address
telephone number
e-mail address

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, please do not hesitate to contact us using the address below.

 

Beautifeye (Net Team)

51-55 Broomfield Place

Coventry

CV6 4PX